ScholarOne Manuscripts Ideas

We are having a similar issue, hence how I fell about this thread. The attachemnts are being stripped, but they are within the size restriction - Either way, our editor is extremely unahappy that we keep sending him emails with supposed attachments and nothing is there.

I agree a pop-up warning is needed. This problem happened to me twice this month. ...I do not see any alerts in Audit Trail but my recipient on Jan 30 says my attachments did not arrive.

At the end of our invitation templates I'm adding the following:

Please note: all files shared for review are available for download through your Reviewer Center.

"Some of the below files were not sent because total file size of attachments exceeds limit"

So if that^^^size-restriction message is automatically inserted at the end of the email, users will still have recourse to an alternate way to access the materials.

Checking the audit trail each time to insure a message was sent isn't good protocol. Going to the manuscript files area and opening the details for each possible attachment, prior to sending is unecessarily time consuming.

Yes our organization's six journals would really like to see this happen.

While I understand the current functionality, it would be great (from a user experience perspective) to have a more visible error notification when file sizes exceed the attachment limit, and for the system to not send the email in such cases. This would help staff resolve the error in real time, and avoid having to troubleshoot back-and-forth with recipients - especially helpful when using ScholarOne for production purposes.

Hi Lucy,

This is fair feedback which I appreciate very much. I do agree that we could make the notice just a bit more prominent for users. ScholarOne Manuscripts displays the size of the file in parenthesis to the right of the attached file. Hoping that provides a bit of in screen guidance as to the size of the attached files and negates the need to check the audit trail unless the file size approaches the 6MB limit..

I double checked and the error message on the recipient email reads "** The application was unable to attach manuscript files to this email, because one or more of the files exceeded the allowable attachment size (6MB). **"

Warmest Regards,

Sven Molter

Product Manager

ScholarOne Manuscripts

Thank you for the answer Sven (I assume the text actually reads 6MB on the email body to reflect the actual size limit?) although the only issue with that is that unless I check the audit trail every time I send an email, the first I know that the attachment has not sent is when I get an email from the recipient, which does not look well on me. And honestly, I do not have time to check the audit trail every time and then write the email a second time to ensure the attachment gets sent.

Hi,

Thank you for the suggestion. While not quite the pop up error message described in this idea we do offer the following functionality.

When files larger than 6MB are attached to emails sent in association with manuscripts, the email will be sent but the file will be stripped and the error message "Some of the below files were not sent because total file size of attachments exceeds limit" will display in the Audit Trail. The recipient of this email will receive the body of the email and the following now will appear at the bottom of the email "The application was unable to attach manuscript files to this email, because one or more of the files exceeded the allowable attachment size (10MB)".

We will keep monitoring this idea for votes from the community.

Warmest Regards,

Sven Molter

Product Manager

ScholarOne Manuscripts

Yes this would be very helpful; it is not very professional to send an email stating there is an attachment and then have the recipient tell you there was not, because you cannot tell that the attachment is too big to send.