ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Optimize sending of reminder emails

We have had several issues on several sites lately where the reminder emails send after a task has been completed due to the reminders queuing up prior to being sent. This process should be optimized so there is not hours between the reminders queuing and sending. The publication looks very careless to users when reminders send after the users have completed the requested task. The latest one I saw the author completed the task around 9:30pm and the reminder went out about 2:30am the next morning.  
  • Sven Molter
  • Sep 29 2016
  • Open
  • Attach files
  • christel.norman@uwa.edu.au commented
    3 Mar, 2020 03:48am

    This fix should be prioritized as in particular reviewers who receive an reminder AFTER they completed their score gets a REALLY BAD impression of our Journal (and let us know about it!) and seeing as difficult it is to get good reviewers to review for Journals nowadays, it should be a high priority not to upset those who do their job on time!

  • +33