ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

If an email fails to send, notify the Admin center contact or the "Email address to send errors to:"

  • Sven Molter
  • Sep 29 2016
  • Open
  • Attach files
  • Guest commented
    24 Mar, 2017 05:25pm

    I believe this was ported over from this Idea:



    Emails to authors can potentially get stuck forever as 'awaiting processing' in the audit trail. This may happen if an attachment is too large, or if there is a 'hidden character' in one of the email addresses. There is no notification that this email was never sent, and the only way to find out that it didn't get sent is to accidentally come across it in the audit trail.


    It seems sensible for the Admin or 'email address to send errors to' is notified if an email has been "awaiting processing" for, say, one day or 6 hours or other sensible threshold.

  • +49