ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Make helpful diagnostic link "email audit history" available for ADMINS

We regularly use a powerful diagnostic tool when sending of an email fails. we check audit trail: if a link "email audit history" shows up, the failure reason lies in the way the recipient email is typed (e.g. omitting the semicolon between two recipients), and there is diagnostic information to be found under the link. Sample screenshot enclosed. We now discovered that this "email audit history" tool is only available to users with config rights and higher. We believe this tool should be available for any ADMIN role - it is helpful, it empowers users to resolve issues themselves, and it cannot do any damage. >>> our suggestion, as written in subject line, is: Make helpful diagnostic link "email audit history" available for ADMINS Thank you Stefan Wiley
  • Sven Molter
  • Sep 29 2016
  • Open
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  • +15