ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
Sending a reminder to respond to a Conversation 6 days after it is started makes the feature of little to no value. This should not be determined at the system level. The tool needs active and timely particpation to be effective. It's not a conversation if you wait that long to remind people...more like a letter sent by pony express.