Most users are familiar with a browser's ability to auto-fill form fields (e.g. automatically populate the user's name, email, address, etc.). The user doesn't need to type all of this information out over and over.
In ScholarOne, auto-fill is available in a couple of places:
editing the primary/secondary emails for a user account
editing an email - To/From/CC/BCC/Subject
Unfortunately, in Google Chrome, every field (even the Subject field) gets populated with the same email address. The user then has to go back and delete each one.
It seems like this might be fixed by removing the word "EMAIL" from the HTML name attribute for each field after the initial email field. If that is what the browser is using to recognize and auto-fill all of those fields.
Google Chrome Instructions
Click the Chrome menu icon. (Three dots at top right of screen.)
Click on Settings.
In the "Autofill" section, expand the area for which you wish to disable Autofill.
Toggle the setting OFF if it is on. The system will automatically save your settings.
Attachments Open full size