ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Better handling of Chrome translation tool

Users of Google Chrome often have problems with its translation tool that automatically translates ScholarOne to their preferred language.


Tasks such as file upload, in particular, receive error messages due to the translation tool being active. 


The problem is that the system doesn't give any feedback about the problem being related to the translation tool (only a general error message), leaving the users confused.


It would be good to have specific error messages suggesting users to disable the translator tool.

  • Alex Mendonça
  • Aug 27 2019
  • Open
  • Attach files
  • Vinícius Nori commented
    14 May, 2021 12:45pm

    As stated, this error is quite common with users of the system, especially the authors, and the correction of this flaw or improvement of the information would be very welcome.

  • Maria Suzana Francisco commented
    4 Sep, 2020 11:49am

    This suggestion is very pertinent. Translations can lead to the omission of mandatory fields, which was the case in our magazine. Thus, submission becomes painful for the author, who is unable to follow.