ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
Please prepare whitelist functionality for the system to never block email addresses added in the list and/or do not block the Primary E-Mail Address for the user having Admin, EIC AE and Production role.
The editorial operation is hugely affected when the email delivery to Admin, EIC AE is blocked.
It has been advised to add "amazonses.com" and "manuscriptcentral.com" for whitelist on the recipient's end. However, it is not allowed to do so in some institutions, and there are also cases that emails are blocked even after whitelist is done in some other institutions.