ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
To allow all editors to be able to open conversations, they also have the ability to close any conversation, even those that they did not initiate. If the ability to close a conversation could be restricted to admins and the editor who opened the conversation, this would mean none are accidentally closed by editors simply wishing to remove a conversation from their to-do list.