ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
It would be helpful to have a setting we could turn on or be turned on by ScholarOne that if a user (any user) has not updated their account information in the last 6 months, that they would be prompted to do so the next time they log in, not just in the event that required information is missing. It would help keep user account information up to date and e-mail addresses relevant.
Would also be good to match addresses/email from submission with addresses/email in accounts and maybe alert authors when they don't match.
A pop up or prompt on the lines of "I see this doesn't match your account. Would you like to update your account now?" Also "I see you have not updated your account recently. Would you like to update your account now?" with links direct to account and when they have finished take them back to where they were before.
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