ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
Unfortunately, if anyone goes to update their profile to select their institution it clears out all of the fields including department, phone, fax, etc. I was going to clean up my Editorial Board members until I realized I would be creating a bigger issue than solving. If you want people to select their institution, you should at least limit the fields that are touched by this correction (facility and address) and not make everyone retype/re-enter everything else that is already recorded. Also, I agree that the symbol used should not reflect what is typically used to draw your attention to errors.