ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
Presently, I only have 'e-commerce completed' available as a trigger for an email notification, which is sent whether the author pays or the payment is waived. I'd like to be able to waive the payment when the author pays offline, and send a different email instead. We have enough authors paying offline that this would make a big difference to our workflow.