ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Return author forms tasks to Pending/Overdue Status instead of On-Hold

When a form is rescinded, the system will cease to send any reminders for this form. Rescinding a form returns the "Forms Tracking-HTML form" task from "Completed" to "On hold" status. The system will not send reminders for any tasks that are "On Hold". This requires us to send out manual reminders.

If you were to rescind a Decision or a Recommendation, the Make Decision or Make Recommendation tasks would return to Pending or Overdue task status (depending on their original due dates). This is why reminders are still sent out after these tasks are rescinded.

When forms are rescinded, the task should return to Pending/Overdue rather than On Hold. This will ensure that reminders are still sent out.


  • Rachel Pietersma
  • Nov 7 2018
  • Open
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