ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Create a way to override queued emails that contradict an action taken in sc1

We've had instances where the reviewers submitted their review, but a day later they receive a reminder to submit their review. We've been told by customer support that this is due to the way the emails/notifications are queued and that they can't be overridden, but you need to find a way of somehow preventing this as it's annoying our reviewers!

  • Guest
  • Aug 17 2018
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  • Guest commented
    20 Aug, 2018 05:17pm

    This has been a recurring issue with my journals as well. It's very confusing for reviewers and 
    AEs! ScholarOne, please fix!