ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.
Currently if a reviewer fails to provide their report, the editor can add a replacement reviewer to be invited and click 'Send List'. However this does *NOT* send the usual email/notification because the submission doesn't change status. It is still 'Awaiting Reviewer Scores' unless you increase the # reviews required, or remove the failed referee even though they may still submit at some point.
So clicking 'Send List' doesn't change status, doesn't trigger any emails/events, in fact it does nothing at all, so is very misleading. This leads to submissions sitting waiting for new reviewers to be invited, but no-one being told they've been listed. Please could the 'Reviewers listed' email be associated directly with the 'Send List' button, and not with the task status as it is now?