ScholarOne Manuscripts Ideas

ScholarOne Manuscripts Ideas is a community forum for clients to engage with each other and with the ScholarOne Product team around ways to improve the platform experience. Ideas submitted in this forum are useful in surfacing themes and items of critical importance to our users, prioritizing roadmap initiatives, and fine-tuning feature development.

Rescinding reports: no automated reminders sent out.

Monthly Notices of the Royal Astronomical Society: Rescinding reports.

When we rescind a report, so that a reviewer can submit it again, the automated reminders don't get sent out, and have to be sent out manually.

We were informed by ScholarOne Support that "Once a reviewer submits their review any outstanding reminders not yet fired are cancelled. If that review is rescinded, reminders are not reformed nor reset to the triggered/sent."

Could this be fixed so that the automated reminders are reset once a review is rescinded?

  • Guest
  • Aug 2 2017
  • Open
  • Attach files