Monthly Notices of the Royal Astronomical Society: Rescinding reports.
When we rescind a report, so that a reviewer can submit it again, the automated reminders don't get sent out, and have to be sent out manually.
We were informed by ScholarOne Support that "Once a reviewer submits their review any outstanding reminders not yet fired are cancelled. If that review is rescinded, reminders are not reformed nor reset to the triggered/sent."
Could this be fixed so that the automated reminders are reset once a review is rescinded?